Last updated: April 2026
At Support My Vibe, we are committed to providing transparent and fair service to all users.
Due to the nature of digital content, including online courses, memberships, and exclusive materials, all sales are final once access has been granted. If you experience a billing issue or believe you were charged in error, please contact support within 7 days of the transaction for review.
All custom-made items are personalized and made to order. For this reason, orders cannot be canceled or refunded once production has begun. If your item arrives damaged or defective, you must contact us within 7 days of delivery with proof of the issue to receive a replacement or resolution.
Subscription services are billed on a recurring basis. You may cancel your subscription at any time. Cancellation will prevent future charges but does not apply to payments that have already been processed.
We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Our team is committed to resolving disputes quickly and fairly.
For any questions regarding billing, refunds, or cancellations, please contact our support team through the platform or email us at support@supportmyvibe.com.